Arquivo mensais:janeiro 2008

Hotel Saint Paul / Anavilhanas Lodge

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Luciana

Thanks and Happy New Year to you too. I apologize for the delay in my response but immediately upon our return my family and I went to Bolivia to visit my wife’s family. I just returned.

I am happy to share my comments. I have some few suggestions so let’s talk about them and then once it is all clear you can put it in the blog.

Your service was excellent. Your webpage was easy to use and had plenty of information. It was great that my family in the US could see it in English. We also appreciated being able to pay in installments.

The Saint Paul was very nice as well. We liked the location and being able to walk to many things. I would suggest that you try and get people there into the renovated rooms. We had three rooms. Two of the rooms had recently been redone and were of much better quality than the third.

Everything at the Anavilhanas was excellent. We had a wonderful time. I have sent some small suggestions to the hotel. I would like to make you aware of one issue so that it can be clearer for future people. I had asked you before we left about expenses at the lodge. You had mentioned that mineral water was provided and that bottled water was for sale. We were surprised to learn at the hotel that we had to pay for all drinks. We realized that we would pay if we chose to drink alcohol. However, we were surprised to learn that even if we wanted juice with lunch we had to pay and were charged for all water. Even the guides suggested that when we visited villages we should buy drinks to take back as it was cheaper. I think this should be made clearer.

Otherwise we had a great time. If you have any questions please let me know.

Thanks

Don

Hotel Tropical / Juma Lodge / Hotel Saint Paul

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Ricardo,

O seu serviço foi nota MIL, pois tudo que foi combinado e reservado funcionou perfeitamente, não houve nenhum deslize apesar de fazermos tudo através da internet.

Quanto ao Hotel Tropical Ecoresort o atendimento foi normal e apenas passamos uma tarde e uma noite no hotel.

O local do Juma Lodge é ideal para as pessoas que querem esquecer do mundo, pois você realmente fica isolado do mundo globalizado e realmente era esse o meu objetivo. Porém a programação dos roteiros dos grupos não foram obedecidos conforme a venda, acho que pela economia que o hotel quer fazer fica a desejar incorporar roteiros diferentes para grupos que já estavam no hotel. A comida é razoavel. O Guia e o barqueiro foram FANTÁSTICO (Sr. Rildo e Sr. Ralf). A estrutura operacional do hotel deve ser melhorado para melhorar a segurança dos hospedes. Pessoal do hotel muito simpático e esforçado em atender bem. Fiz alguns cometários para a Dona Cida (responsável pelo Hotel), até comentei que o “índio” comercializa os produtos muito mais caros que no mercado em Manaus e são produtos não elaborado por ele próprio. Enfim a viagem valeu a pena, pois foram mais pontos positivo (relevado) do que negativos.

Em Manaus a sua sugestão do Hotel Saint Paul foi Maravilhoso, pois tudo era perto e isso facilitou o pequeno “city tour” que fizemos pessoalmente.

Fica novamente o meu AGRADECIMENTO e PARABÉNS pela seriedade e sugestões.

Grato,

Chen

Amazon Clipper Tradicional / Hotel Saint Paul

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Luciana:

We were very pleased with the Amazon Clipper. The boat was nice and the excursions were fun and informative. The only slight problem we encountered was that the bus driver for the transfer dropped us off at the dock, rather than at the hotel. The guide on the Amazon Clipper told us that all guests are supposed to be dropped off at the hotel and the staff from the Clipper gets the luggage onto the boat. It was a little awkward for us since we had heavy luggage and it started to pour rain as we arrived. You might want to clarify the drop off point with the bus driver in the future.

As we said in the last email, the Saint Paul Hotel did a good job accomodating us on our second evening. In general, it was hard to get much help finding restaruants, laundromats and groceries stores in the area since the person at the front desk was often unable to speak English (of course, we were unable to speak Portuguese!).

The overnight and tours of INPA research sites were great. We enjoyed sleeping in the hammocks and learned a lot about the Amazonian forest.

Thanks for your help in arranging this portion of our trip.

Susan Barton